Tanning >Sun Terrific Tanning
Too busy to care about a customer....
Is amazed at the owners reply to an unhappy customer below, I did not receive such service and I did not leave with the feeling that "OUR CLIENTS- ARE OUR BUSINESS" . I did leave after my membership was cancelled without notice and unjustly and after I was told that the police would be called because I was trespassing.
I am completely appalled at the service I received at this salon and by the owner herself. I have been a customer for at least 2 years. I tan on a regular basis so I decided to enroll in their membership program. I pay faithfully every month and have never had a complaint about the owner, the salon or the employees. I loved coming there, it was clean and quaint. I have recommended this salon to everyone I know who tans… until today!
It all started over 1.42 and no one could tell me what this charge was for. I simply asked for a return phone call from either the manager or the owner. I asked several times when I was going to get a call and each time I was told the owner was told but still no call. I finally was told he owner was simply to busy to call me back.
I asked for an email address to reach out to her and was promised that the salon owner would call me by 5pm whether she had it or not….5pm came and went and no call, at this point 2 weeks have passed. I called the salon the next day and spoke to the salon manager and told her that I didn’t forget she didn’t call me back and she was speechless and had no explanation as to why she didn’t call. I began to tell her that I was appalled that no one in the salon cares about their customers and that it was disheartening that I’ve been treated this way. I know I don’t have the most expensive package but I am a customer who previously loved your salon. I told her that I would be looking for a new salon after this month-since I have already paid-and will reach out to the better business bureau.
I didn’t want to go back to the salon but I was already charged for the month of November. I was not going to just give my money to them. I go into the salon on November 13, 2010 and was asked by the salon manager if Liz left me a voicemail-No I didn’t receive a voicemail. She begins to tell me that Liz cancelled my membership. I said that’s fine then I need my money back because I was charged for November. She proceeded to call Liz-the woman that is too busy to reach out to an unhappy customer. Liz never asked to speak to me. When she got off the phone she said they were not giving me my money back and I was trespassing on the property. TRESSPASSING!!! And the police have already been notified, the POLICE because you have poor customer service!!! I asked for a copy of my contract which of course I was refused and was told that if I didn’t leave that they would call the police. She told me that she told Liz what I said, about finding a new salon and complaining on them and Liz thought it was best to cancel my membership.
I have never been treated in such a manner. As a consumer I have the right to reach out to the Better Business Bureau when I feel like I have been given poor service and this was well beyond poor service! I am confused why the owner has all this time to hear second hand information from her employees rather than reaching out to me herself. If the owner is in fact incredibly that busy and can’t handle customer issues then she needs to give her salon manager the power to appease her customers and take care of them!
My membership was cancelled fraudulently & without reason,my money was never refunded.
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