Smoker's Outpost

Doesn't Recommend

jane obrien

Joined 3 years ago

Worst cutomer service ever does not guarantee product. Have frequentd this store for 2 years exclusively since moving to Huber 2 years ago. REcently was diagnosed with COPD. Went smokeless with the help of a product called E-Health cigarette. Electric gigarette that came in a kit for $40.00 plus a carton of sleeves that we're $15.00

. Had the unit 2 weeks and it quit working. Took back to store and owner said it was manufacturers responsibilty to replce it. I called they said it was the stores. i called back to the store and told them I wanted their distributors number. I called distributor,distributor said store responsibility. I called store and told store what distributor said,"Take product back, give customer a replacement and distributor would give them a credit."

Owner still refused to exchange for a good product. IF this is how you trat a loyal customer (past loyal customer) then how are you staying in business. When you go in there and owner is working he is very rude to the customers especially if you are of female gender.For all you smokers and non-smokers trying to quit and interested in the electric cigarette here is my advice aboiut this store......RUN AS FAST AS YOU CAN , YOU HAVE NO QUARANTEES AND POOR CUSTOMER SERVICE AND RICES ARE NOT SO CHEAP. But if you want to just stop in and say Hi to Glenda she will appreciate it.