10/28/09
Horrible service, Money hungry
by tonysaniceguy1
I brought my macbook here recently due to a headphone jack breaking off inside of the input. I informed them about my situation and that I would like it removed.
They told me that it was covered under warranty and that I should hear from them in around three to five days. I left the store feeling confident that they would do so.
After five days of not hearing from them I decided to call them to check up on my mac. They told me that it was not covered under warranty and that they had tried several ways to remove it.
I was told that the jack was unremovable and that I needed to replace an entire part because of it. I asked how much that would be. They responded with the ridiculous price of $920.
I went to pick it up where they attempted to charge me $53 for a diagnostic fee. I ended up not paying that, brought my computer home and took the piece out myself in 5 mins.
Long but appropriate review, Stay clear of this place
- Pros: None
- Cons: Slow service, Bad attitude,
09/21/09
Worst service posible
by Virgil Vaduva
I didn't think that a company could have worse service than Best Buy, but I was wrong.
I brought in a MacBook Pro to them to replace a broken superdrive, which was under warranty. After more than a week of no calls or updates, they finally called me in. When I got there, I was told that the superdrive was fixed, however during the repair process a technician scratched the screen on the computer.
I agree to let them replace the screen on the computer at no charge. After almost three weeks of not hearing back from them, I finally called Apple and complained about this whole thing - magically, right after I spoke with Apple, one of their technicians called me and informed me that a screen is in and I can come in to have the scratched screen replaced.
This whole experience was an absolute disaster. I also suspect they put a used/broken screen in the machine because the screen they put in my computer now developed burnt pixels (only a couple of months after being replaced) and it can no longer go blank in powersave mode. My machine is no longer under warranty so I have been screwed by them no matter.
I would never recommend this place to anyone. They are rude, incompetent and they treat customers as if they are a bother to the employees. Please stay far away if you know what's best for you.
My real name was included above, to ensure that nobody thinks this is a retaliatory review, so feel free to contact me directly if you have questions about this.
- Pros: None
- Cons: Rude, slow and unprofessional
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