WOW! Beautiful salon and spa. WOW! What a beautiful salon and spa. I have visited this salon on many occasions and have received the greatest service from everyone there. The receptionist always greets me with a smile and offers me a beverage. Emily Grace and Stacy have both done my hair and it always looks so wonderful when they finish. I had the most wonderful facial from Crystal (she has magic fingers). The pedicures I get from Holly last so long that my toenails grow out before my pedicure fades. I would recommend this salon and spa to all my friends and family. Thank you for your service.
not exactly what i was hoping for.. I went to Affinity for a haircut a while back & was less than impressed. I normally go to another Aveda salon in dayton, which i am happy with, but i couldnt get into my stylist so i thought i would try something new. When I got there i was greeted by a lady at the front desk, who was nice, but seem preoccupied. I was escorted to the waiting area, where i waited for 30 minutes, before the hair stylist said came out. i understand that people run late, i just expect someone to come out & apologize, not just leave me there to sit in the uncomfortable metal chairs. (there was also a dog yipping in the background) Maybe a "Hi, i'm [insert name here], i'll be doing your hair today, i'm really sorry i'm running behind, are you ok on time." Maybe in the life of Affinity their clients' busy lives dont matter. Eventually i was greeted by a girl that looked as though she had a little too much fun the night before.....(messy hair, smelled like a bar) She was ok, seemed like she hated her job & didnt really have any new ideas on when i asked what she thought would be good with my hair. My haircut was ok but looked exactly like it did before, i still had some dead ends. & throughout my whole service the dog was still yipping away & running about the salon....maybe i made a mistake & i was at the dog groomers....All i know is thank goodness i'm not allergic to dogs..... after my bad experience i started talking to some friends about & one of my guy friends had a similar experience, except the owner of the salon, who did his hair, told him his skin looked like leather & my friend is only 23...now that is customer service.
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