Doesn't Recommend

polite429

Joined 4 years ago

Treated very unprofessionally and never received glasses!!!. I called and asked if they offered quick service. The lady on the phone told me they did and even offered same day service. My wife picked out a frame and we paid for the glasses. The frame she picked out was very nice but somewhat expensive. They were designer frames. After paying for the glasses we were told it would take 7-10 days before they would be ready. We had already waited for a long time and spent a while picking them out and not to mention already paying for them. I hoped they would be ready a little quicker but after almost two weeks received no call. I called and asked if the glasses were ready and the lady quickly and rudely said, "7-10 working days not 7-10 days!" I asked if they would be ready before the end of the week, and she said maybe if not by the following Monday for sure. I waited for Monday and still no call, no call on Tuesday either. I called Tuesday evening and asked if they were ready. The lady on the phone again said 7-10 working days. I explained to here that it had been longer that. She said something about a machine being down and said hopefully they would be ready before the end of the week. I asked her if she could check with the lab for some kind of date. The lady on the line was rude and acted like it was a bother for her to help me out. After waiting for several minutes on hold the lady told me the lab had broke the frame putting the lenses in and would have to reorder them. I asked if it would be possible to get a refund. The next day my wife went in to get her refund and the lady sighed and rolled her eyes at my wife while she waited for a refund. My wife also asked if she could get her prescription back and they refused to give it to her. We now have to wait another 48 hours to get a copy of a prescription from our eye doctor before we can look some where else for another pair. I make it a habit to be extremely polite with people and my wife is very shy and timid. I would have appreciated a phone call from them or at least to be treated politely. My wife and I were never even given an apology. Hope they don't treat everybody this way.

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crazypeople

Joined 4 years ago

question. i am confused about that review i love vision makers because they always give a discount on contacts if you cant use your insurance or dont have any, and i also know right now they are helping alot of people with no insurance because they have put together a great deal for eye exams glasses or contacts either. i also know that if you find contacts cheaper somewhere else then that is on you great thinking to do so. love them and their a great group of people. loving patient

p.s they all are ohio state fans even all the doctors and girls working there its great!!!!

Doesn't Recommend

LadyJennhoward

Joined 5 years ago

VisionMakers-Woodman Ave Dayton, OH 45432. Consumers Beware:

All they care about is selling you glasses or contacts once they find out that you are not buying your contacts from them they are done.

The fairness to contact lens consumers act states that it is illegal for a prescriber to require purchase of contact lenses from the prescriber or from another person as a condition of providing a copy of a prescription

for the full report on Fairness To Contact Lens Consumers Act go to:

1800contacts website

You Can Find Better Pricing Online.

Make sure BEFORE you leave your doctors office to get a copy of your prescription whether it's for contacts or eyeglasses and get your receipts to prove you made the purchase and for your records

With the economy the way it is VisionMakers ought to be ashamed of themselves for thinking and requiring their customers buy from them only. That Is Illegal Visionmakers if this happens to you the consumer report them

Know Your Rights, if you feel you have been discriminated against or are not pleased with your service file a complaint with the Federal Trade Commission and inform your insurance company as well.

If this information helps one consumer it was worth the time and the stressed they caused me will not be in vain.

Keeping You... The Consumer Informed