Recommends

jim b.

Joined 5 months ago

i have got to chime in on this first to Pattie f in your post you said you called in cause of a flat tire in that circumstance if you have a spare the driver should put it on that's what its there for and second jbollinger sometimes when mechanics order parts for cars there is a lot of little thing that can factor in and sometimes it does take a while to get the right part it is not like they did not start on it for 2 days at least they were trying to get it done as fast as they could and as i read a little closer i realize you tried to get dale to give you a discount on service and when he said he couldn't you got mad and gave him and the company a bad review no that's childish if you ask me

michael f.

Joined 7 months ago

My Sprinter Van broke down just east of Dayton on September 1st of this year. It was towed to Charlie's #2

in Kettering. First of all they did fix the problem but I had

to stay two nights in a hotel before the part came from Cincy.

When I went to pick it up the mechanic informed me he had broken the key from the fob. I had to use vice grips and even then it was really hard to start. Well, I went home to North Carolina and ordered a new key and fob which was $365.

I sent the bill to Charlies and they refused to pay it saying it was 'probably ready to break anyway' I said if it was why didn't they treat it more gently ? He told me he'd taken it out while standing outside the van.

Doesn't Recommend

Pattie F.

Joined 1 years ago

Charlie's Marathon/Towing. Called AAA for a flat tire. The repairman, serviceman came out (late) from Charlies and when he arrived determined I did not need a tow, yelled why the hell did you call for a tow when you don't need one! He then insisted to put on the donut. Then proceeded to try to humiliate me and suggest I was lying to use a tow! I asked him if he was uncapable of towing as he insisted that I use the donut not knowing I had no transportation back to the house or any of my circumstances. This idiot was rude, abusive and waaaaay out of control for public service. Do not use these jerks! I called AAA to complain and they said a super would call back, which did not happen. I cannot even explain the rudeness of this jerk and the lack of understanding of my circumstances, which wasn't his business to begin with, his job was to tow which is why we have the membership!

Recommends

NLevek

Joined 2 years ago

Great AAA Service. I was unfortunate to have a dead battery during my lunch hour, but fortunate enough to have AAA. After contacting AAA a tech from Charlie's Marathon came out and he was extremely courteous, efficient, and helpful. I could not have asked for a better experience in getting my battery and alternator tested and then replaced in less than thirty minutes.

Thanks to Charlie's Marathon for sending such a great tech out!

Doesn't Recommend

alert1

Joined 2 years ago

don't use this company for towing. had car towed by this company-they broke something that was not broken before they towed it-then they claimed they did not do it. cost me $ to get it fixed. rip off artist, liars, and thieves-stay away from here-far away

Doesn't Recommend

JBollinger

Joined 3 years ago

Don't go here for anything!. This service station is very poorly ran. I had them tow my wifes car for an issue that required a part. According to Dale, the part has come in wrong twice in two days. In the meantime, a family of four is down to one car, and who knows when the will actually get the right part. I called Dale to see what we could do about this and he said he would not do anything. I would have rather spent the extra money at a dealership and had my car back the next day.