Moraine >Century Propane Inc
Century Propane Does Not Respond!!!.
I read all the complaints regarding Century Propane in Moraine, Ohio and I sure am glad that I took everybody’s advice.
I recently bought a house that already had Century Propane. I did some more research and found another propane company to do busy with and they have been wonderful.
It’s been four months, that I have been calling Century Propane to come to my property to remove their tank and regulator and they just absolutely refuse to respond. What can I do to resolve this, telephone calls are not working?
Thank you to everyone for posting all your horrible encounters with Century Propane. I listened to you and you are all right.
Century Propane -- Worst Company Ever. I have been with the company for many years, obviously there has been a restructuring in the company and the employees don't know their ass from a hole in the ground. Every time I call there and ask for a person I've spoken to in the past, they say "they no longer work here"...wonder why. I live in a mobile home and have a limited income and they refuse to deliver unless I pay in advance the full amount. I've asked for a payment plan and all they offer is that I pay in full or they will not deliver. They have referred me to community action and HEAP, but that doesn't help a tremendous amount. The people at the company, owner, included is the rudest man, I've ever encountered. Beware of this company. They gouge you every chance they get. My friend even prepayed for propane last year and fell short at the end of the year and got collection call after collection call from rude people in the office demanding money. Please look elsewhere, McMahons is highly reputable and their prices are much lower than Century, that's who i have switched to. I recommend the rest of their customers follow suit.
Worst Propane Company..Unbelievable horrible company.
OK here goes. It is a sunday morning when we woke to a 54 degree home. With a two yr old and a chronic ill wife they refuse to come out to fill the tank. Mind you, we are on auto fill, they took our last payment out two weeks ago from our account we wanted to send them the paper showing the evidence from the bank but they did not want that and still insisted on getting $600.00 upfront. The driver came made no mention of a “leak test” and charged another $50 plus, $130 for emergency delivery on a sunday.
Maybe my reasoning ability is off but if the bill is paid, I didn’t have a leak and Century was the one who DID NOT deliver since we are on auto fill, why am I being charged $130 for emergency delivery. This company operates in a very unscrupulous manner…….do yourselves a favor and DO NOT, i repeat DO NOT sign up or keep this company. Switching in the beginning maybe a bit costly but, in the long run you would have saved yourself a LOT of heart ache. I’m afraid to hear what the bill will be when we try to switch…….. The lady in the office is incompetent sounds like a family own business where each person has their own set of rules to get more money from you. I will be reporting them to the BBB they get a (0) rating!!!!!!!!!!!!!!!!!!!!!!!!
We called on Monday morning to cancel our services after contacting Apollo and they conveniently had just found our payment!!!!!!!!!!!!!!!!!
Bad Experience. The customer service was always one lady, she appeared to be the office manager as well as the billing person and the authority speaking in name of Century Propane. For several years, I would call Century Propane, they would deliver, regardless of anybody being home or not and leave a bill on my door. I would mail check payment. One day, Ms Office lady decided that she wasn´t going to send a driver unless I was home?!?!?!? After several attempts and not understanding AND not being able to speak with a Manager... Oh wait, she did let me speak with Brian (who introduced himself as the manager) Century Propane came to my home while I was at work, and left a PAST DUE YELLOW SIGN on my door, meanwhile my home was on the market for sale...WoW! The problem was, there WAS NO PAST DUE BILL, but she made sure she told the driver absolutely not to deliver unless the gas was prepaid AND the amount on the bill was paid first!! After I came home from work and found this sign on my front door without even having a PAST DUE with Century, I decided that was enough of this lady´s "Customer Service" and decided to pay them to pick up their tank, as long as I do not have any further dealings with Century. When the gentleman picked up their tank, he agreed that they were having too many complaints about this lady.
Century Propane Inc.. My client has been with Century Propane for about one year. In the beginning they were on auto fill, but had to call Century every time for the first 4 months to get them to fill their tank. Between the call and them coming out would take between 2 to 4 days. My client requested that the tank be empty during the summer but Century came out and filled the tank for the summer. Last winter Century called an offer a deal of, “same cost for the same amount of propane used last winter.” My client signed up for this and told them, when they got to the end of this contract to call before anymore service. Century without calling came out and put propane in and sent a bill at last year’s rate. My client called asking what was going on that this wasn’t part of the contract. Century stated that they were on an auto fill. My client stated “no we are not.” Century wanted there money anyway, I believe at this time propane may had been at a lesser price on the economy. A short time later after the call, Century came back and tops the tank off and sent another bill. My client due to the economy wanted to work something out on paying this even knowing that Century was in the wrong in continuing filling the tank without permission. Now Century was telling my client pay or we will come out and remove the tank even with the weather still being cold.
Terrible customer service with overpriced propane. This company has terrible customer service. The people who answer the phones are very rude and confrontaional, when you actually have a problem, they refuse to allow you to talk to anyone else in authority. They do not communicate at all with their customers regarding billing or service. When I informed them I was going to discontinue service when I could get a new company to come out, they came out imediately to fill my tank up completely. They also refuse to give credit for any unused propane which made me stuck with this propane company longer. They also charge to come out to pick up their own tank. Their prices are extremely high compared to other companies and they have no regard for their customers.
terrible service. I have been using Century for the past year and a half. I inherited the service when I bought my house. Their customer service is dreadful. It would take on average two weeks after I called to refill the tank. Also, when I had maintence issues they outright refused to repair the guage on two or occasions. The first time I was under the impression that it was fixed but as the next heating season came I soon found out it wasn't fixed. I asked again for it to be fixed but for some reason they filed the tank then said the gauge couldn't be fixed until the tank was empty again. To top it all off even though it took them weeks to respond to my refill and maintainence requests when I asked them to remove the tank it was gone in 1 and 1/2 days. This tells me they are more interested in the money than in their customers.
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