07/26/09
No problems here!
by cat09
I have had problems either at the facilities in Huber or Kettering. I have had to ask for assistance and have not had any problems with getting it. There have been times when the trainers have been walking past and have asked ME if I needed assistance or to correct when I was not using the equipment just right to get the maximine benefit. I have also seen them do the same for others. I also have noticed that some of them will watch as you work out from a distance for awhile and then will ask if you need asssistance if they think you are having trouble.. I feel the Kettering facility is the nicest due to the larger space, but I am quite pleased with the staff at both locations. I enjoy the Zumba classes and the sauna. I realize the trainers also have other duties, but if I need one I have not yet had an issue. I was not told about the $19.66 yearly fee either and that should have been addressed before I signed up. However, I am pleased with my membership and enjoy going to the facilities.
- Pros: helpful staff, variety of equipment
- Cons: more fans needed at cardio area
07/17/09
Read a Contract BEFORE You Sign.
by CMJF
If you sign a contract, read it first.
Also, I'm very happy with the gym on Kingsridge. The rates are FAR cheaper than the YMCA...and Premier Ladies Fitness offers more equipment and better hours! I highly recommend it. If you are not sure about joining because of some bad reviews, please check this place out for yourself and make your OWN decision, I'm glad I did. If you feel pressured into getting a membership and don't want one, just say no, duh.
- Pros: Great Machines, I can go to any location.
- Cons: Not open 24-7
07/15/09
Written contract doesn't reflect what I was told verbally
by TMJ2008
Was told that I could put membership on hold or cancel at any time and there was no contract. Yet, the print on the Promissory Note to pay almost $1200 said nothing of this ability to suspend, put on hold or cancel. Legally obligated to pay them $1200. Also the sales person did not fill the data in until after I had signed it. Contract also stipulated the clothes that women and men may wear. Sexist as hell. Women, you get to wear leotards with tights or shorts & shirts *required* - no sweat pants, but notice the clothing that fits very tight or is short to show skin. Men, you get to wear gym shorts or sweat suits (no tights or leotards for you) and there is a $19.98 annual fee to maintain the place that was never mentioned at any point during the 1+ hours of the "sell". Now, the monthly rate was very attractive and if the "agreement" (not contract folks) was truly as it was verbally represented, then I would join and wear those required shorts overtop my tights or wear my tights and leotard under my sweat pants.
I needed my reading glasses to truly be able to read the fine print and was curious about their business ethics so went through with the deal. Was HUGE red flag when salesperson asked me to sign before filling out any of the pricing. Having years in contract management, I smelled a problem, but knew I had 3 days to cancel it. Got home and read the whole agreement and am saddened that this type of deception is still practiced so widely. The sales rep used the line I have heard too many times since arriving in the midwest, that has also come to mean "be careful" - "the owner is a Christian." Well, so far the 3 businesses that have used that liine to demonstrate their values, have been ones that behaved badly.
Will be returning to ask for an agreement that reflects what I was told verbally. Will not likely be provided such, and will cancel and will report them to the agency that takes business complaints (this site apparently won't allow the name) (where, by the way, they have had 23 complaints). If you are looking to make a $1200 - 3 year commitment, and are ok with such specific clothing requirements being put in the agreement, rather than the more typical (athletic/work out clothing) the place looked like it had good equipment and appeared clean. You also get the services of tanning, classes and their trainer, for the monthly price. If you want a one year or true month to month, then BE REAL CAREFUL.
- Pros: gym had lots of equip, looked clean & rate includes tan/clas
- Cons: APPEARS to be shady/deceitful in business practices
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