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Matt Castrucci Nissan
From The Owner of Matt Castrucci Nissan
Tips for Matt Castrucci Nissan
May 17, 2013
the salesperson was very nice and had a great personality. Management was very helpful and made "paperwork" experience painless. I'll definitely be back!
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Heart
April 30, 2013
The salesperson was very nice, polite, willing to help, and made sure the car fit our needs. He was upfront, easy to talk to and explained everything.
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Heart
April 22, 2013
To start of, we will never get our car
serviced here again, even though it means loosing the powertrain warranty. There is absolutely no excuse for terrible customer service and lazy employees that take over 40 minutes to do an oil change.
Today my husband and I came in for an oil change. My husband scheduled the oil change on the 15th of April.. It was set for 6 PM on 22 April. Granted, we did arrive early 5:20 PM, but we didn't get to drive out of the Service area until 6:40 PM. That seems to be an excessive amount of waiting for something that takes 10-15 minutes for someone with sub-par skills. Dont you think?
At 6:30, after over an hour of waiting, my husband got fed up with waiting and walked into the shop to ask when our car would be finished. The hood our the car was still up and being worked on, however the 'guys' were just standing around the car bs'ing. This is unacceptable! After my husband asked, they got the car out within 10 minutes Why did it take my husband coming in to babysit the employees to get the car out of the service area and ready for us to leave? I wish I could give you names, but the service summary didn't even have the technicians name on it. So I automatically surmise that it was just another person trying to get their work done halfway without giving it the attention to detail it should have received. I would assume off the lack of professionalism that the oil change was not even done correctly.
I am upset that the service was so terrible and time consuming. This was pathetic. Why did we have to experience this?
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Heart
March 28, 2013
Everyone was personable, polite and very professional. Went out of their way to get us what we were looking for. We really appreciate it very much.
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Heart
March 07, 2013
Sales management was excellent, very customer oriented and professional and polite. Would recommend dealership to friends.
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February 22, 2013
Everyone was great and very helpful in getting me my car. Very polite, courteous, and professional. 10 out of 10!
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Matt Castrucci Nissan
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